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Latest News

 

Armed Forces veteran friendly accredited GP Practice

Accredited Practice

Please see our guide to appointments at the foot of this page

Latest CQC Inspection and Rating

The Practice is pleased to have been rated as outstanding at our recent inspection by the Care Quality Commission (CQC) on 1st February 2019.  This rating reflects the efforts the practice team have made over the last year to act upon patient feedback around access and also contacting the surgery by telephone with our new appointment and telephone systems. It also recognises our work on various areas of clinical focus such as sepsis and cancer screening uptake.

We acknowledge that there is scope for further improvement. We endeavour to improve patient satisfaction further and continue with existing and new areas of clinical focus based upon our patients health needs.

GDPR - Bounty Pregnancy and Parenting Club

You may be aware of a recent fine issued Bounty, a pregnancy and parenting club, by the Information Commissioner for sharing information with third parties without making the public aware. You can find more information by clicking this LINK. The practice takes privacy and lawful use of information seriously and works hard to ensure that our service providers, partners and suppliers are trustworthy and compliant and although the practice is not directly affiliated with Bounty, we have looked into the matter to provide our patients with reassurance.

The Information Commissioner has recognised that the information sharing was an historic practice that ceased before recent changes in data protection law came into force. Bounty have confirmed that they have stopped selling details of members who sign up and that they have implemented robust data protection practices. They also have a privacy policy that now explicitly states they have stopped sharing data with those data brokerage firms and will never sell members information in the future. Finally, they have appointed an independent data expert who will assess Bounty's procedures annually and publish the findings on the Bounty website.

Should you have any questions or concerns, please do let us know.

New Phone System 

Callers to the Practice will have the following options:

8.30-10am Option 1 to book a GP on the day appointment Option 2 to cancel an appointment

After 10am the Options are:

    1 - Book an appointment, this can be an improved access appointment in the evenings or weekends, or to book an appointment with a nurse or for a blood test

    2 - Cancel an appointment (this option is available 24 hours a day)

    3 - Dispensary - for prescription queries, lines are open between 10.30am-12 noon and 2pm-4pm - please note repeat prescription requests cannot be taken over the phone

    4 - Test results, lines are open from 11.30am

    5 - Secretaries - for referral enquiries, lines are open between 10am and 3pm  PLEASE NOTE SECRETARIES CANNOT BOOK APPOINTMENTS

    6 - Reception - for general reception enquiries

    7 - to hear these options again

If you do not have a touch tone phone please hold the line and you will be transferred to a member of our reception team.

Once an option has been selected you will be notified where you are in the queue.

The surgery has a new SMS messaging service which we will be using to keep patients updated and informed.

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