The NHS in England and Public Health England (PHE) are extremely well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.
The risk to the general public is moderate. If you have arrived back to the UK from mainland China, Thailand, Japan, Republic of Korea, Hong Kong, Taiwan, Singapore, Malaysia or Macau within 14 days, follow the specific advice for returning travellers.
Call 111 now if you've been:
- to Wuhan or Hubei Province in China in the last 14 days (even if you do not have symptoms)
- to other parts of China, including Macau and Hong Kong, in the last 14 days and have a cough, high temperature or shortness of breath (even if it's mild)
- to Thailand, Japan, Taiwan, Singapore, Republic of Korea or Malaysia in the last 14 days and have a cough, high temperature or shortness of breath (even if it's mild)
- in close contact with someone with confirmed coronavirus Do not go to a GP surgery, community pharmacy or hospital. Call 111, stay indoors and avoid close contact with other people.
Further information is available on nhs.uk.
Like the common cold, coronavirus infection usually occurs through close contact with a person with novel coronavirus via cough and sneezes or hand contact. A person can also be infected by touching contaminated surfaces if they do not wash their hands.
The risk of being in close contact with a person with coronavirus or contaminated surfaces is very low at the current time, as members of the public who have visited Wuhan or Hubei province, China are currently in isolation.
Testing of suspected coronavirus cases is carried out in line with strict regulations. This means that suspected cases are kept in isolation, away from public areas of the hospital and returned home also in isolation. Any equipment that come into contact with suspected cases are thoroughly cleaned as appropriate. Specific guidance has also been shared with NHS staff to help safeguard them and others. Patients can be reassured that their safety is a top priority, and are encouraged to attend all appointments as usual.
Everyone is being reminded to follow Public Health England advice to:
- Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
- Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
- Avoid touching your eyes, nose and mouth with unwashed hands.
- Avoid close contact with people who are unwell.
You can find the latest information and advice from Public Health England at Further information is available on nhs.uk.
Armed Forces veteran friendly accredited GP Practice
Please see our guide to appointments at the foot of this page
Latest CQC Inspection and Rating
The Practice is pleased to have been rated as outstanding at our recent inspection by the Care Quality Commission (CQC) on 1st February 2019. This rating reflects the efforts the practice team have made over the last year to act upon patient feedback around access and also contacting the surgery by telephone with our new appointment and telephone systems. It also recognises our work on various areas of clinical focus such as sepsis and cancer screening uptake.
We acknowledge that there is scope for further improvement. We endeavour to improve patient satisfaction further and continue with existing and new areas of clinical focus based upon our patients health needs.
GDPR - Bounty Pregnancy and Parenting Club
You may be aware of a recent fine issued Bounty, a pregnancy and parenting club, by the Information Commissioner for sharing information with third parties without making the public aware. You can find more information by clicking this LINK. The practice takes privacy and lawful use of information seriously and works hard to ensure that our service providers, partners and suppliers are trustworthy and compliant and although the practice is not directly affiliated with Bounty, we have looked into the matter to provide our patients with reassurance.
Should you have any questions or concerns, please do let us know.
New Phone System
Callers to the Practice will have the following options:
8.30-10am Option 1 to book a GP on the day appointment Option 2 to cancel an appointment
After 10am the Options are:
1 - Book an appointment, this can be an improved access appointment in the evenings or weekends, or to book an appointment with a nurse or for a blood test
2 - Cancel an appointment (this option is available 24 hours a day)
3 - Dispensary - for prescription queries, lines are open between 10.30am-12 noon and 2pm-4pm - please note repeat prescription requests cannot be taken over the phone
4 - Test results, lines are open from 11.30am
5 - Secretaries - for referral enquiries, lines are open between 10am and 3pm PLEASE NOTE SECRETARIES CANNOT BOOK APPOINTMENTS
6 - Reception - for general reception enquiries
7 - to hear these options again
If you do not have a touch tone phone please hold the line and you will be transferred to a member of our reception team.
Once an option has been selected you will be notified where you are in the queue.
The surgery has a new SMS messaging service which we will be using to keep patients updated and informed.