***CORONAVIRUS COVID-19 INFORMATION***
With immediate effect, please book all appointments at the practice by telephone rather than in person. Do not attend the practice if you (or a member of your household) might have Coronavirus. Instead, visit nhs.uk for advice on what to do.
Practice Services During the Coronavirus Outbreak
The NHS is well prepared for outbreaks of new infectious diseases and has put in place measures to ensure the safety of all patients and NHS staff while also ensuring essential services are available to the public as usual. Over the coming weeks and months the NHS will be focussing on delivering essential services to ensure it can focus on the demand that the COVID-19 Coronavirus places on the NHS as a whole. It is likely that the NHS will be asked to postpone some routine medical care until the situation stabilises. We will work hard to keep you informed.
Check online at nhs.uk latest Coronavirus COVID-19 information before attending the practice.
As per government advice, we will be working to deliver as many appointments possible by telephone rather than in person when appropriate to do so.
If you suspect you or the person you are calling for may have the most common symptoms of COVID-19 Coronavirus, which are a recent onset of new, continuous cough and or a high temperature, you and all household members, should follow the government advice to stay at home. Check nhs.uk for information on how to do this and how to get help if you need it. Patients with symptoms of coronavirus, and members of their household, should not attend the practice for appointments or for any other reason and should follow nhs.uk advice on staying at home.
If you are required to follow stay at home guidance, and you need GP advice for a reason that does not relate to coronavirus, please contact reception between 8.30 and 10am. Our phone lines may be busier than usual at the moment. Please be patient and respectful of our staff.
As usual, access to a GP will initially be provided via a telephone consultation. The GP will endeavour to meet your need via the telephone consultation. If required, and appropriate to do so, the GP will arrange to see you in person if needed to complete the consultation. We may need to postpone some routine, non-essential GP appointments to ensure we can create capacity to deal with the outbreak as per government advice.
We may need postponing some routine, non-essential nursing appointments to ensure we can create capacity to deal with the outbreak as per government advice. Please contact the practice after 10am if you have an appointment booked and are not sure whether you should attend.
Ordering Medication: Dispensing Patients
If you usually collect your medication from the surgery, please order your medication in the usual way in person (by posting in the outside letter box), by using SystmOnline or by downloading and registering with the NHS App on your smartphone. You can register simply with the NHS App using your photographic ID.
Please do not over order your medication or request more than your usual supply. Please order your medication when you have 7 days remaining allow us 5 working days to process your request during this busy time. If you are a dispensing patient and usually collect your medication from the surgery please continue to do so.
Ordering Medication: Non-Dispensing Patients
During the coronavirus outbreak we will send the paper prescription for any medication you order to BOOTS HARLESTON once the GP has issued it. If you are a NON-DISPENSING patient, please collect your prescription from BOOTS HARLESTON. As above, please order your medication in the usual way in person (by posting in the outside letter box), by using SystmOnline or by downloading and registering with the NHS App on your smartphone. You can register simply with the NHS App using your photographic ID.
During the coronavirus outbreak we will send the paper prescription for any medication you order to BOOTS HARLESTON once the GP has issued it. Please collect your prescription from BOOTS HARLESTON.
Please do not over order your medication or request more than your usual supply. Please order your medication when you have 7 days remaining allow us 5 working days to process your request during this busy time.
Non-Medical Impact of the Outbreak
If you have a non-medical issue resulting from the coronavirus outbreak, and you need help with this. Please first view the information available on line from nhs.uk and gov.uk websites. If you cannot find the help you need, or you do not have access to the internet, please let reception know. We will arrange for Jake, our Community Connector, to telephone. Jake will be able to advise you further, signposting you to sources of help.
You may, for example, have queries of the following nature:
- Financial hardship
- Support groups
- Volunteer services that may help you
- Help in relation to your non- medical wellbeing
Thank you for your patience. Please ensure you are respectful of our staff as they work hard to help you during this difficult time.
Armed Forces veteran friendly accredited GP Practice
Please see our guide to appointments at the foot of this page
Latest CQC Inspection and Rating
The Practice is pleased to have been rated as outstanding at our recent inspection by the Care Quality Commission (CQC) on 1st February 2019. This rating reflects the efforts the practice team have made over the last year to act upon patient feedback around access and also contacting the surgery by telephone with our new appointment and telephone systems. It also recognises our work on various areas of clinical focus such as sepsis and cancer screening uptake.
We acknowledge that there is scope for further improvement. We endeavour to improve patient satisfaction further and continue with existing and new areas of clinical focus based upon our patients health needs.
GDPR - Bounty Pregnancy and Parenting Club
You may be aware of a recent fine issued Bounty, a pregnancy and parenting club, by the Information Commissioner for sharing information with third parties without making the public aware. You can find more information by clicking this LINK. The practice takes privacy and lawful use of information seriously and works hard to ensure that our service providers, partners and suppliers are trustworthy and compliant and although the practice is not directly affiliated with Bounty, we have looked into the matter to provide our patients with reassurance.
Should you have any questions or concerns, please do let us know.
New Phone System
Callers to the Practice will have the following options:
8.30-10am Option 1 to book a GP on the day appointment Option 2 to cancel an appointment
After 10am the Options are:
1 - Book an appointment, this can be an improved access appointment in the evenings or weekends, or to book an appointment with a nurse or for a blood test
2 - Cancel an appointment (this option is available 24 hours a day)
3 - Dispensary - for prescription queries, lines are open between 10.30am-12 noon and 2pm-4pm - please note repeat prescription requests cannot be taken over the phone
4 - Test results, lines are open from 11.30am
5 - Secretaries - for referral enquiries, lines are open between 10am and 3pm PLEASE NOTE SECRETARIES CANNOT BOOK APPOINTMENTS
6 - Reception - for general reception enquiries
7 - to hear these options again
If you do not have a touch tone phone please hold the line and you will be transferred to a member of our reception team.
Once an option has been selected you will be notified where you are in the queue.
The surgery has a new SMS messaging service which we will be using to keep patients updated and informed.