Harleston Medical Practice are going to enable Electronic Prescribing Functionality (EPS) from Thursday the 7th October, 2021.  EPS is a free and easy to use service, which sends your prescription electronically from your doctor’s surgery to your chosen pharmacy.

EPS is replacing the need for most paper prescriptions, working towards a paper free NHS.

What are the benefits for you and your NHS of using EPS:

  • Saves your NHS millions of pounds each year
  • Free and easy, saving you time
  • Reliable, secure and confidential
  • Save the environment – Go paper free

About Electronic Prescriptions

Most prescriptions are now signed, sent and processed electronically.

You have 2 choices for how this works.

  • You can choose a pharmacy or dispenser to dispense all your prescriptions. When you get a prescription, it will be sent electronically to the dispenser you have chosen. You can collect your medicines or appliances without having to hand in a paper prescription.
  • You can decide each time you are issued a prescription where you would like it to be dispensed. When you are issued a prescription, you will be given a paper copy that you can take to any pharmacy or other dispenser in England. The paper copy will contain a unique barcode that will be scanned to download your prescription from the secure NHS database.


Paper prescriptions will continue to be available in special circumstances, but almost all prescriptions will be processed electronically.

Choosing a pharmacy or other dispenser

If you get regular prescriptions or are already using a prescription collection service (where a pharmacy collects prescriptions from your GP practice for you) then choosing a pharmacy to dispense all your prescriptions may save you time by avoiding unnecessary trips to your GP.

You will still order your repeat prescriptions in the same way as you do now, but your prescriptions will be sent electronically to the pharmacy or dispenser of your choice.

You will not have to collect a paper repeat prescription from your GP practice.

Cancelling or changing your choice of pharmacist or dispenser

You can change or cancel your choice of dispenser at any time. Simply speak to your GP or pharmacist before you order your next prescription.

You should allow time for the update to take place to avoid your next prescription being sent to the wrong place.

For further information go to: https://www.nhs.uk/nhs-services/prescriptions-and-pharmacies/electronic-prescriptions/ 

Nominate a Pharmacy

If you would like to nominate a pharmacy for us to send your prescription to electronically from 7th Oct, please email the practice now at: harleston.reception@nhs.net with your full name, DOB, your address and the name and full address of your chosen pharmacy 

Please note, patients who live more than 1 mile from the surgery and are therefore permitted to collect their medication from the practice dispensary, are not affected by this change and do not need to email us. Thank you 

What can I do if I'm unhappy with the process?

You should be provided with information about electronic prescriptions and give your consent before your choice of dispenser is recorded.

If you're unhappy with your experience, you can complain to the dispenser, your GP practice or your local clinical commissioning group (CCG).

Find out more about the NHS complaints procedure

We look forward to hearing from you and thank you for your continued patience and support over the transitional period.

Maria Flood
Practice Manager
Harleston Medical Practice


We can dispense your medication if you live over one mile from the chemist, if you live in town the chemist will dispense your prescription.

Be aware that holiday periods are very busy for the Dispensary so please be patient and have your prescriptions in with plenty of time. 

Thank you to everyone who took the time to complete our recent Dispensary survey. We will be displaying the outcome of this survey in due course.

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